How to find the unreachable gateway?

1. Open inspect by using Ctrl + Shift + i command.

2. Click on the Network tab, and go to the WS section.

3. Click w_socket, you will find the gateway as Host in the Headers tab.

Reachability issue

When a customer's session connection fails due to a reachability issue (or) an unstable network, the customer will get the below pop up.

We provide a help document with troubleshooting steps as well as a button to set the proxy environment.

Troubleshooting steps

Certificate validation failure

When a customer's session connection fails due to certificate validation, the customer will get the below pop up.

Troubleshooting steps