How to start a session?

How to start a session?

This section will explain how you can start a Live Camera remote assistance session in Zoho Assist.

  1. Go to assist.zoho.com. Log in to your account using your Zoho credentials.

  2. To start a session, click Live Camera Assistance and click on START NOW.




Zoho Assist offers four ways to start a Live Camera remote assistance session. You can choose whichever one you prefer:


  1. Guide to the Zoho Lens customer app:  Guide your customer to download the Zoho Lens customer app from the Play Store or App Store and ask them to enter the session ID.
  2. Email invitation:  Enter your customer's email address in the space provided and click the Invite button. 

  1. SMS invitation:  Enter your customer's mobile number in the space provided and click the Invite button.

  1. Send link:  Copy the invitation link given and send the link to your customer through IM/Chat



Notes
Note: 
  1. Click here to learn the steps your customer needs to follow to join a session.