How to start a session?
This section will explain how you can start a Live Camera remote assistance session in Zoho Assist.
Go to assist.zoho.com. Log in to your account using your Zoho credentials.
To start a session, click Live Camera Assistance and click on START NOW.
Zoho Assist offers four ways to start a Live Camera remote assistance session. You can choose whichever one you prefer:
- Guide to the Zoho Lens customer app: Guide your customer to download the Zoho Lens customer app from the Play Store or App Store and ask them to enter the session ID.
- Email invitation: Enter your customer's email address in the space provided and click the Invite button.
- SMS invitation: Enter your customer's mobile number in the space provided and click the Invite button.
- Send link: Copy the invitation link given and send the link to your customer through IM/Chat
- Click here to learn the steps your customer needs to follow to join a session.
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