Remote Assistance Session

A Live Camera remote assistance session in Zoho Assist allows product experts to provide work instructions to their customers or field technicians by accessing their smartphone. You can initiate a Live Camera remote assistance session right from your browser and connect to Android and iOS devices around the world.

You can send your customer or field technician an email or an SMS invite to join a Live Camera remote assistance session from their smartphone. Once they receive the invite, they can join the session by clicking the invite link to download the Zoho Lens app from App Store or Play Store. During the session, a technician can guide the person at the remote end using AR annotations, text and voice chat, and other features.

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Set up goals in PageSense to measure every single action performed by visitors on your website like button or link clicks, form submissions, and page engagements.

Understand the customer journey on your website

Create funnels in PageSense to quickly see which pages visitors use to enter your website, where they navigate to next, and which pages they decide to leave without converting.

Visualize your visitor's behavior with color codes

Set up heatmaps in PageSense to see where users have clicked more, how far they've scrolled, and on which parts of a page they've spent the most time using color-coded patterns in reports.

Measure customer engagement with your web forms

Use form analytics in PageSense to see how people interact with different fields in your form, whether they complete the form successfully or not, and where exactly they drop out on your form.

Record real visitor interactions on your website

Use session recordings in PageSense to watch a video of all the visitor actions performed on your website including the pages they navigate, the buttons they click, the UX issues they face, and more.

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Run A/B or Split URL tests in PageSense to figure out which version of your web page works best for your business and results in the best conversion rate.

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Use personalization in PageSense to deliver customized versions of your website for every individual customer based on their demographics, local weather, browsing history, and more.

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Use pop-ups in PageSense to instantly grab the attention of visitors by showing attractive signup offers, coupon code discounts, or email newsletters that can eventually convert them into subscribers.

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