1. In a nutshell

Scheduling interval determines how the start times of appointment slots are divided on the booking page. This interval can be in any multiple of five minutes.

2. Feature availability

• Available for all plans.
• Roles 

• Super admins and admins can manage scheduling intervals for all workspaces
• Workspace admins can manage it for assigned workspaces
• Managers and staff can only view it

3. Overview

Scheduling interval is the time interval or the frequency at which the appointment start time should be shown on the booking page. For example, if scheduling interval is set to 30 minutes, appointment start times will be: 9:00 AM, 9:30 AM, 10:00 AM, and so on.

Let's say your event type duration is one hour, and your scheduling interval is also one hour. This shows the appointment start times as  8, 9, 10, 11, and so on. This cannot accommodate a customer who needs an appointment at 9:30. Therefore, a more flexible start time can accommodate various customer time requirements. Setting the scheduling interval to thirty minutes (8:00, 8:30, 9:00, 9:30, 10:00, etc.) resolves this. This way, customers can book without restriction, reducing missed opportunities.

Info

• Scheduling intervals can be set in any multiples of five.
• The default scheduling interval is 15 minutes.
• Each event type can have a separate scheduling interval.
• Intervals are independent of the appointment duration.
• To have a scheduling interval the same as an event duration, you can set the interval similarly.
  

4. Steps to set scheduling interval

1. Go to the required workspace and click Event Types on the left side pane. The event types added under the selected workspace will be listed.
2. Hover over the required event type and click the options icon , then select Edit. 
   
   
3. Click the Scheduling Rules tab on the left. 
4. Choose one of the two options in the drop-down under the Scheduling Interval section.

1. Fixed slots: This option ensures the time slots remain unchanged, so it won't be adjusted according to other existing appointments or external events.
2. Adjusted slots: This option automatically modifies the time slots based on any other existing appointments or external calendar events. This will be the default option.
   
   
   

Info: If the scheduling interval is 30 mins, the time slots will be 9:00, 9:30, 10:00, 10:30, 11:0,0 and so on. Say you are booked for another appointment from 10:00 to 10:15, then the time slots for both options will be as shown below.
Fixed slots: The time slots would show as 9:00, 9:30, 10:30, 11:00, 11:30 and so on.
Adjusted slots: The time slots would be shown as 9:00, 9:30, 10:15, 10:45, 11:15 and so on.

5. Set the time for the scheduling interval. You can choose time in any multiple of five. Changes are auto-saved. On the booking page, you can see that your time slots are divided accordingly.
   
   
   

5. Related links

• Event type settings

• Event types and its categories

• Booking pages