Customers | Help - Zoho Bookings

Customers

Details of all the customers who have booked an appointment for any of your services, staff, resource, or workspace, are stored in the Customers section. New customers can be added or deleted from this section.

Click Settings  icon and select Customers.


     
Details of a customer can be viewed by clicking the customer record. The Customer Info section displays the contact information of the customer. 



The Appointment History section lists all the appointments booked by the customer. Click on an appointment to view a summary. You will be taken to the appointment summary page where you can see more details about the appointment. 
           

New customers can be added by clicking the + iconCustomers are added in this section without associating them with an appointment. The customers you add here can be later associated with new appointments created from the calendar view or the list view

       
          

To search for a customer, enter the name or any other details of the customer in the search bar.
        

Export customer list

To export the customer list, click the three-dotted icon on the left side and select the file format to export. 



The downloaded file will have the below details 



Note: If you have more than 10,000 customers, you will be redirected to a request ticket submission window. Once you submit it, our support team will get back to you with the customer list.

To delete a customer, click the delete icon for the selected customer. Please note that all details of the appointments with the customer will also be deleted from your account.



To delete customers with upcoming appointments, those appointments need to be completed or canceled.  Registered customers cannot be deleted at this time. We will soon be releasing a solution for this restriction.



        Create. Review. Publish.

        Write, edit, collaborate on, and publish documents to different content management platforms.

        Get Started Now


          Access your files securely from anywhere

            Zoho CRM Training Programs

            Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

            Zoho CRM Training
              Redefine the way you work
              with Zoho Workplace

                Zoho DataPrep Personalized Demo

                If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

                Zoho CRM Training

                  Create, share, and deliver

                  beautiful slides from anywhere.

                  Get Started Now


                    Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                    BOOK A SESSION







                                Quick LinksWorkflow AutomationData Collection
                                Web FormsEnterpriseOnline Data Collection Tool
                                Embeddable FormsBankingBegin Data Collection
                                Interactive FormsWorkplaceData Collection App
                                CRM FormsCustomer ServiceAccessible Forms
                                Digital FormsMarketingForms for Small Business
                                HTML FormsEducationForms for Enterprise
                                Contact FormsE-commerceForms for any business
                                Lead Generation FormsHealthcareForms for Startups
                                Wordpress FormsCustomer onboardingForms for Small Business
                                No Code FormsConstructionRSVP tool for holidays
                                Free FormsTravelFeatures for Order Forms
                                Prefill FormsNon-Profit

                                Intake FormsLegal
                                Mobile App
                                Form DesignerHR
                                Mobile Forms
                                Card FormsFoodOffline Forms
                                Assign FormsPhotographyMobile Forms Features
                                Translate FormsReal EstateKiosk in Mobile Forms
                                Electronic Forms
                                Drag & drop form builder

                                Notification Emails for FormsAlternativesSecurity & Compliance
                                Holiday FormsGoogle Forms alternative GDPR
                                Form to PDFJotform alternativeHIPAA Forms
                                Email FormsFormstack alternativeEncrypted Forms

                                Wufoo alternativeSecure Forms

                                TypeformWCAG

                                  Zoho FSM Video Tutorials


                                        All-in-one knowledge management and training platform for your employees and customers.

                                                  Create. Review. Publish.

                                                  Write, edit, collaborate on, and publish documents to different content management platforms.

                                                  Get Started Now




                                                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                                        Manage your brands on social media


                                                                          • Desk Community Learning Series


                                                                          • Digest


                                                                          • Functions


                                                                          • Meetups


                                                                          • Kbase


                                                                          • Resources


                                                                          • Glossary


                                                                          • Desk Marketplace


                                                                          • MVP Corner


                                                                          • Word of the Day


                                                                          • Ask the Experts


                                                                            Zoho Sheet Resources

                                                                             

                                                                                Zoho Forms Resources


                                                                                  Secure your business
                                                                                  communication with Zoho Mail


                                                                                  Mail on the move with
                                                                                  Zoho Mail mobile application

                                                                                    Stay on top of your schedule
                                                                                    at all times


                                                                                    Carry your calendar with you
                                                                                    Anytime, anywhere




                                                                                          Zoho Sign Resources

                                                                                            Sign, Paperless!

                                                                                            Sign and send business documents on the go!

                                                                                            Get Started Now




                                                                                                    Zoho TeamInbox Resources





                                                                                                              Zoho DataPrep Demo

                                                                                                              Get a personalized demo or POC

                                                                                                              REGISTER NOW


                                                                                                                Design. Discuss. Deliver.

                                                                                                                Create visually engaging stories with Zoho Show.

                                                                                                                Get Started Now








                                                                                                                                    • Related Articles

                                                                                                                                    • Notifications and reminders for customers and staff

                                                                                                                                      Superadmins and admins can view and edit this information. Managers can only view this information. Staff members will not have access to this information. Send automated email and SMS notifications to customers and relevant staff when an appointment ...
                                                                                                                                    • Resource Booking URL

                                                                                                                                      This section displays the URL with which customers can book the resource. The last segment of the URL can be customized by clicking Customize. You can also use a custom domain for the booking URL. See Next Booking Page Settings
                                                                                                                                    • Service Booking URL

                                                                                                                                      Go to Services on the menu panel and select the required resource booking service. Click Service Booking URL. This is the URL with which users can book the service. The last segment of the URL can be customized using the Customize button. You can ...
                                                                                                                                    • Service Booking URL

                                                                                                                                      Go to Services and select the required group booking service. Then click Service Booking URL. This is the URL with which users can book the service. The last segment of the URL can be customized using the Customize button. You can also use a custom ...
                                                                                                                                    • Staff Assigned

                                                                                                                                      Go to Services on the menu panel and choose the required group booking service. Then click Staff Assigned. You can view the staff assigned for the service in this section. Click Edit to delete or associate more staff members to the service. Remove ...
                                                                                                                                      Wherever you are is as good as
                                                                                                                                      your workplace

                                                                                                                                        Resources

                                                                                                                                        Videos

                                                                                                                                        Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                                        eBooks

                                                                                                                                        Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                                        Webinars

                                                                                                                                        Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                                        CRM Tips

                                                                                                                                        Make the most of Zoho CRM with these useful tips.



                                                                                                                                          Zoho Show Resources