Customers | Help - Zoho Bookings

Customers

Details of all the customers who have booked an appointment for any of your services, staff, resource, or workspace, are stored in the Customers section. New customers can be added or deleted from this section.

Click Settings  icon and select Customers.


     
Details of a customer can be viewed by clicking the customer record. The Customer Info section displays the contact information of the customer. 



The Appointment History section lists all the appointments booked by the customer. Click on an appointment to view a summary. You will be taken to the appointment summary page where you can see more details about the appointment. 
           

New customers can be added by clicking the + iconCustomers are added in this section without associating them with an appointment. The customers you add here can be later associated with new appointments created from the calendar view or the list view

       
          

To search for a customer, enter the name or any other details of the customer in the search bar.
        

Export customer list

To export the customer list, click the three-dotted icon on the left side and select the file format to export. 



The downloaded file will have the below details 



Note: If you have more than 10,000 customers, you will be redirected to a request ticket submission window. Once you submit it, our support team will get back to you with the customer list.

To delete a customer, click the delete icon for the selected customer. Please note that all details of the appointments with the customer will also be deleted from your account.



To delete customers with upcoming appointments, those appointments need to be completed or canceled.  Registered customers cannot be deleted at this time. We will soon be releasing a solution for this restriction.


    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Notifications and reminders for customers and staff

                                                                                                                Superadmins and admins can view and edit this information. Managers can only view this information. Staff members will not have access to this information. Send automated email and SMS notifications to customers and relevant staff when an appointment ...
                                                                                                              • Resource Booking URL

                                                                                                                This section displays the URL with which customers can book the resource. The last segment of the URL can be customized by clicking Customize. You can also use a custom domain for the booking URL. See Next Booking Page Settings
                                                                                                              • Booking as a Guest

                                                                                                                Customers can book appointments as guests or they can register themselves and book appointments as portal users. For this example, we'll use the "Workspace Booking URL," to make a booking as a guest. The Workspace booking page will list all the ...
                                                                                                              • Booking, canceling, and rescheduling appointments through customer portal

                                                                                                                Customers can book appointments as guests or they can register themselves and book appointments as portal users.   Customer portal enables your customers to maintain individual accounts for themselves. Each account captures all their appointment ...
                                                                                                              • Booking Page

                                                                                                                The booking page is the web page where customers can book services, resources, or appointments with particular staff. Types of Booking Page URLs It can be presented to customers in one of four ways: Workspace Booking URL – All services in the ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources