II. Enable notifications

Let us enable SMS notifications to be sent to customers when an appointment is booked.

1. Navigate to Workspaces > (Choose a workspace) > Notifications. There are two sections to configure notifications - one for the staff and the other for the customer. Click the For Staff section.
   
   
   
   
2. Choose events to send SMS notifications to staff. We will choose Booked for the illustration.
   
   
   
   
3. Click Customize against the checkbox for SMS. A pop-up appears with a pre-drafted response when an appointment is booked.
   
   
   
   
4. Click Insert to introduce dynamic booking-related values (like Customer name, Appointment Id, etc) using variables listed under each section. Click the Save button once done.
   

   

   Check if length of the notification content is as required by Nexmo.
   

   
   
   
5. SMS notifications are now set to be sent to staff when an appointment is booked under the One-on-One Consultations workspace. You can set SMS notification for customers as well in the same way.