Nexmo SMS Integration
Super Admins and Admins can enable payments via Nexmo. Managers & Staff will not have access to this information.
Zoho Bookings facilitates service enablers or service providers to send text notifications or reminders for bookings, cancelations, or reschedules through Nexmo.
Info: This integration requires an account with Nexmo.SMS notifications through Nexmo can be set up by following the steps below:
- Configure SMS gateway
- Enable notifications
- Send SMS notifications
I. Configure SMS Gateway
- Click Integration on the top right corner and then click Others on the left side panel. You will find Nexmo listed under the Connections Available section.
2. Hover over Nexmo and click Configure.
3. A pop-up shows up. Enter the required values and click Configure.
4. Nexmo is now enabled as an SMS provider.
II. Enable notifications
Let us enable SMS notifications to be sent to customers when an appointment is booked.
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Navigate to Workspaces > (Choose a workspace) > Notifications. There are two sections to configure notifications - one for the staff and the other for the customer. Click the For Staff section.
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Choose events to send SMS notifications to staff. We will choose Booked for the illustration.
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Click Customize against the checkbox for SMS. A pop-up appears with a pre-drafted response when an appointment is booked.
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Click Insert to introduce dynamic booking-related values (like Customer name, Appointment Id, etc) using variables listed under each section. Click the Save button once done.
Check if length of the notification content is as required by Nexmo.
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SMS notifications are now set to be sent to staff when an appointment is booked under the One-on-One Consultations workspace. You can set SMS notification for customers as well in the same way.
III. Send SMS Notifications
- Customer books an appointment.
- SMS notification is sent to the staff.
Plans supporting this feature
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Applicable Plans |
| Premium |