What should I do when recipients are unable to unsubscribe using the link in the footer?

You can ﬁrst check whether the unsubscribe merge tag has been hyperlinked correctly and make any necessary changes. If the issue still persists, you can reach out to the support team by sending an email to support@zohocampaigns.com.

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Related Articles
Can I remove the ‘Unsubscribe’ link from the footer of the email?
Zoho Campaigns lets you edit the theme of the campaign while drafting the email content using the footer component in the template editor. You can't create, edit, or delete themes under Settings anymore. Yes, you can remove the 'Unsubscribe' link ...
How does SMS unsubscribe work?
Recipients who opt out using the unsubscribe link in SMS will not receive further SMS and email communications from the account. These contacts will be marked as opt out from all marketing communications on our end.
Unsubscribe Feedback
Ask your contacts why they unsubscribe from your newsletters by showing them a simple poll. A poll with different feedbacks that your contacts can select. To enable Unsubscribe feedback: Click Settings icon on the top-right corner of the screen. ...
Can I remove the footer and add the unsubscribe link in the campaign content?
Yes. You can remove the footer and include the unsubscribe link within the content. The unsubscribe link is mandatory; it’s not necessary to add it only in the footer.
How do I remove the Unsubscribe link in the footer of my email messages?
The Predefined theme has an unsubscribe link in the footer by default. You should change your theme to None ( No Header And Footer) or any other customized theme to remove the Unsubscribe link. You can click the Header and Footer Theme drop down and ...