What should I do when recipients are unable to unsubscribe using the link in the footer?

You can ﬁrst check whether the unsubscribe merge tag has been hyperlinked correctly and make any necessary changes. If the issue still persists, you can reach out to the support team by sending an email to support@zohocampaigns.com.

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Related Articles
Can I remove the ‘Unsubscribe’ link from the footer of the email?
Zoho Campaigns lets you edit the theme of the campaign while drafting the email content using the footer component in the template editor. You can't create, edit, or delete themes under Settings anymore. Yes, you can remove the 'Unsubscribe' link ...
Can I remove the footer and add the unsubscribe link in the campaign content?
Yes. You can remove the footer and include the unsubscribe link within the content. The unsubscribe link is mandatory; it’s not necessary to add it only in the footer.
Why is making the unsubscribe link visible recommended?
It is recommended to have a visible unsubscribe link to avoid abuse complaints. According to the CAN-SPAM policy for marketing emails, it’s mandatory to include an unsubscribe link in Zoho Campaigns content to allow recipients to opt out if they wish ...
Why my email campaign is put on hold?
Every email goes through a review process where our moderator reviews it and ensures that your email meets our industry standards. Often, the emails are approved without any further questions from our end. However, if we need more information from ...
What are the advantages of using a footer?
A footer in marketing emails enhances professionalism, ensures legal compliance, and builds trust by including your company details and an unsubscribe link. It reduces spam complaints, provides contact information, and allows recipients to manage ...