Deliverability Compliance
What is the bounce rate threshold limit?
The bounce threshold limit in Zoho Campaigns is 5%.
What does a soft bounce mean?
A soft bounce is a temporary delivery failure, typically due to the recipient’s mailbox being full or technical issues on the recipient's email server.
What does a hard bounce mean?
A hard bounce indicates a permanent delivery failure. Common reasons include: ● The recipient email address doesn’t exist. ● The domain name doesn’t exist. ● Typos in the email address (e.g., gnail.com instead of gmail.com). ● The recipient’s email ...
What are the types of bounces?
There are two types of bounces: hard bounces and soft bounces. To learn more about bounces, refer to this link: Zoho Bounce Explanation.
How can I find the reason for email bounces?
To find the bounce reason in Zoho Campaigns, go to Campaigns, open the relevant email campaign, and click on the Reports tab. Under Recipient Activity, select Bounced contacts. Hover over or click on each bounced email to view the specific bounce ...
Why are my emails getting bounced?
Emails may bounce due to invalid email addresses, full mailboxes, blacklisted sender IPs/domains, missing SPF/DKIM records, large attachments, suspicious content, or recipient server issues. Cleaning your contact lists and ensuring proper email setup ...