How is cart abandonment trigger configured? How much time must pass before it is triggered in the abandoned cart automation?

If a customer added a product to their cart and left it idle for one hour without any action, it'll trigger the abandonment cart workflow and the abandoned cart mail will be sent to that customer.

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Related Articles
Abandoned Cart Recovery
Using Zoho Campaigns' automated abandoned cart recovery, win back customers who have abandoned their shopping cart in your store after adding items to it. Send targeted reminder emails about the items in their cart, that eventually persuades them to ...
What is the Abandoned Cart Trigger?
This trigger is used for contacts who have added products to their cart without making a purchase. Click Select Cart, select Store, add time in hours of abandonment as a condition, and click Save.
How to create an automated workflow?
A Workflow is an automation tool that lets you create unique processes based on your business requirements. With workflows you can create various paths your customers can take based on set conditions in each process. In Zoho Campaigns, we offer six ...
How does cyclic trigger work?
This is a recurring trigger where contacts enter the workflow based on the conditions specified in the trigger. This trigger will only be scheduled after you activate the workflow and reset when you freeze it. When you reactivate the workflow, it ...
Can you pair abandoned cart/purchase follow-up or product-specific follow-up triggers with other triggers?
No. Abandoned cart/purchase follow-up and product-specific follow-up triggers cannot be used with any other triggers in the automation workflow.