How can you view the feedback of the unsubscribed contacts?
When your contacts unsubscribe from your email campaigns, you can obtain feedback from them on why they chose to do so.
For that, you need to enable the unsubscribe feedback form (if you haven't done already). Here are the steps:
1. Click Settings icon on the top-right corner of the screen.
2. Choose Signup Pages and Emails under Customization.
3. Click the 'Unsubscribe Feedback' page option.
4. In the window that appears, under the 'Unsubscribe feedback' page option, click Enable.
5. In the pop-up that appears, click the Enable Unsubscribe Feedback button.
2. Choose Signup Pages and Emails under Customization.
3. Click the 'Unsubscribe Feedback' page option.
4. In the window that appears, under the 'Unsubscribe feedback' page option, click Enable.
5. In the pop-up that appears, click the Enable Unsubscribe Feedback button.
This will enable the option to receive feedback when your contacts unsubscribe.
For further information, please refer this help document.
For further information, please refer this help document.
How do you view the unsubscribe feedback?
You can use the Reports section to view the unsubscribe feedback for a specific campaign.
You can follow these steps:
1. From the Navigation Toolbar click Reports.
2. Click Sent Campaigns.
3. Click the campaign for which you want to view the feedback.
4. Under the Reports Summary tab, click the number displayed above Unsubscribes.
5. You'll see a list of contacts who have unsubscribed along with the Feedback column which contains their feedback.
2. Click Sent Campaigns.
3. Click the campaign for which you want to view the feedback.
4. Under the Reports Summary tab, click the number displayed above Unsubscribes.
5. You'll see a list of contacts who have unsubscribed along with the Feedback column which contains their feedback.
6. If you hover over the feedback, you can see the entire feedback.
In this way, you can find the feedback of contacts who unsubscribed from your campaigns.
Note:
After you enable the unsubscribe feedback form in Settings, you'll find two tabs namely:
- Opt out from organization
- Data Erasure
When your contacts click the unsubscribe button in your campaigns, they'll see the Unsubscribe button. But they'll also see the Erase my data checkbox.
If they tick this and unsubscribe, they can't provide feedback. Hence, your reports will not show any feedback for such contacts who chose to erase their data.
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