Disclaimer: This is the help page for users who have already associated their Shopify store and want to import contacts and send email campaigns. If you’re looking the help page for ecommerce solutions for Shopify, click here.

Zoho Campaigns enable you to import contacts from Shopify store. All you have to do is integrate your Zoho Campaigns account with Shopify and create sync. Then customers in your Shopify store can be automatically imported as contacts into your Zoho Campaigns account. You can send your store customers newsletters, follow-up emails using Zoho Campaigns.

Create Sync

1. From the Navigation toolbar, choose Contacts and select Sync Services. 
   

   
   

2. Navigate to Shopify sync setup and click New Sync. 
   

   
   

3. Enter the following details, 
   
   • Sync Name- This is for internal reference.
     
   • Select the customer group. 
     
     • All - Imports all customers from your Shopify store.
       
     • Groups - Import details of a specific group of customers from your Shopify store.
       
     • Queued - Import details of customers who have just ordered from your store. .
       
   • Sync To- Select the mailing list in Zoho Campaigns to which you want to import the contacts. 
     

     
     

4. Click Next.
   

Use case

I want to import contacts who sign up via a newsletter sent from my Shopify store's sign-up section. Can I set up a sync to do this?

Follow the steps below:

1. Integrate your Shopify account with Zoho Campaigns.
   
2. Create new sync and for Sync description, select Group as Customer option.
   
3. Select the relevant group to import contacts associated with the sign-up section of your store.

Map Your Fields

How can I map additional fields in a Shopify sync?

Configure Sync Frequency

You decide how often data is imported from Eventbrite. The data can be retrieved just once, or you can set it to occur daily, weekly, or monthly.

1. Select a sync frequency 
   
   • Retrieve Data - One-time import of customer details.
     
   • Sync Frequency - Set the import to recur on a daily, weekly, or monthly basis. 
     

     
     

2. Set the Sync Time - Choose your preferred time and time zone to import contacts. 
   

   
   

3. Select the data to be retrieved, 
   
   • All Data - Imports all customers from Shopify.
     
   • After - Imports only customers that have been added/modified after the specified date and time. 
     

     
     

4. Click Initiate.
   

Sync Detail View

1. From the Navigation toolbar, select Contacts and click on Sync Services. 
   

   
   

2. Click on Active Syncs under Shopify. 
   

   
   

3. Hover over the sync and click View Details.
   

You can view sync details like mapped list, and last retrieval time; contact details like number of newly added, re-added, duplicate and deleted contacts. The sync remains active till the completion of contact import.

Edit Field mapping

You can re-map or map more fields for your sync settings by choosing the Edit Mapping in the Edit drop down.

Edit retrieval detail

You can edit the retrieval details such as retrieve interval, data to be retrieved and sync contacts configuration by choosing the Edit Retrieval Details in the Edit drop down.

Import Details/History

Use this option to get a detailed history of the contacts synced from Shopify to Zoho Campaigns. You can see this in the detailed view of the sync.

Ignored Contacts

Contacts are ignored during the import if they fall under one of the following categories,