1. Set up Sync by entering details covering which contacts you want to import and configure your sync period.
   
2. Map Zoho Desk fields with Campaigns fields.
   

Set up Sync

1. From the Navigation toolbar, select Contacts and choose Sync Services.
   
   
2. Click Add New Sync button.
   
   
3. Choose from the following options,
   
• Contacts: This option will import all verified or unverified email addresses from your Zoho Desk account.
  
• Account: This option will import contacts from all Accounts of your organization.
  
  
4. Enter the following details in sync details page,
   
• Sync name: A name for your identification.
  
• View: Choose if you want to import All contacts/Account or custom view of Contacts or Account. Incase of custom view, you should select the custom view with which you want to sync
  
• Sync to: Choose a list or topics to be associated with the synced contacts. You should choose a topic only if you have configured other topics in addition to the default topic (Marketing). 
• Select a sync frequency to retrieve data once or to recur on a daily, weekly, or monthly basis.
  
• Choose a topic. This step is applicable only if you have configured other topics in addition to the default topic (Marketing). 
• Choose to retrieve:
  
  • All data: Imports all customers from Zoho Desk.
    
  • Data added after a specified date and time: Imports only customers that have been added after the specified date and time.
    
5. Click Next.
   
   

Field Mapping

You can map your Zoho Desk fields to Zoho Campaigns fields in this section. Basic details such as email address, first name and last name are pre-mapped. Mapping the email address field is mandatory for Zoho Campaigns. You can map additional fields by clicking on Map more link. Once done, click Initiate.

Sync detail view

1. From the Navigation bar, click Contacts and select Sync services.
   
2. Navigate to Zoho Desk Sync setup and click Active syncs.
   
   
3. Select a sync and click View details.
   
   
   
   

You can view the sync details like mapped list, associated topic, module name, mapped fields, sync time zone, last retrieval time and retrieval type. The sync remains active till the completion of contact import for one-time import of data. In case of periodic sync, the sync remains active till the set period.

Edit field mapping

You can re-map or map more fields for your sync settings by choosing the Edit mapping in the Edit drop down. If all data sync is initiated, then users have to wait till the next sync fetch time for the mapping to be updated.

Edit retrieval details

You can edit the retrieval details such as retrieve interval, data to be retrieved and sync contacts configuration by choosing the Configure retrieval details in the Edit drop down.

Import details/history

Use this option to get a detailed history of the contacts synced from Zoho Desk to Zoho Campaigns. You can see this in the detailed view of the sync.