SMS Campaigns Sender Address
In Zoho Campaigns, we support one kind of sender address format when you use our in-built SMS gateway,
- Long code
We will support short codes and alphanumeric codes shortly when we support a few more countries. Let's explore this sender address format in detail.
Long code
Long codes or 10DLC (10 Digit Long Code) are the normal 10-digit phone numbers that can be used to send bulk SMS messages and make voice calls. It is somewhat similar to the phone numbers we have for personal use, except these 10DLCs are used for business purposes.
It is also referred to as A2P (Application to Person) 10DLC, as business messages are sent to prospective customers via an application. Using long code is ideal for localized systems, within a branch or store, segmented customer base.
Long codes can be used to send:
- Chats (text and voice messages)
- Event based interaction
- Service update
- Reminder for appointments
How to buy a long code using Zoho Campaigns
Zoho Campaigns supports long codes in the USA and Canada. You can purchase a long code via Zoho Campaigns and use that code to trigger SMS campaigns directly from our product.
Long codes can be purchased when you are buying SMS credits. Once you've paid for a long code, you can select a preferred code and start using it.
To start using a long code in Zoho Campaigns:
- From the Navigation toolbar, click Settings.
- Click Sender details under SMS.
- Click Register Now.
- In the popup that appears, select country. Click Next.
- Select long code type and type in your preferences about your number and click Search Numbers.
- Choose a number from the list of available numbers based on your preferences. Click Choose.
- Confirm it again in the next popup.
Note:
- Buy credits to send SMS messages using your long code via Zoho Campaigns SMS gateway.
- If you don't want to renew the long code, you should inform the support team five days in prior.
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