SMS Campaigns Sender Address
Sender addresses are custom names or codes that your recipient receives instead of a phone number when they get a text message from you. These names or codes will help you get brand recognition and increased message open rates. The globally accepted sender address types include:
- Alphanumeric sender ID – The Alphanumeric sender ID is a combination of both alphabets and numbers. It can be a combination of uppercase letters (A - Z), lowercase letters (a - z) and numbers (0 - 9). For example,
(i) ZylkerFest is a combination of uppercase and lower case letters.
(ii) 123Zylker is a combination of uppercase and lowercase letters, and numbers. - Numeric sender ID – On the contrary, displays a set of digits (0 - 9) when your recipient receives a text message. For example, +919876543210.
- Zoho Campaigns support two kinds of sender address formats when you use our in-built SMS gateway – Long code and Alphanumeric sender ID.
- Our in-built SMS gateway allows the use of numeric sender IDs to send SMS campaigns to only Indian numbers.
Note:
- In Zoho Campaigns, we support sending SMS to US, Canada and India using the Zoho Campaigns SMS gateway.
- Zoho Campaigns supports both alphanumeric and numeric sender IDs in third-party integration, as long as the third-party app also supports both formats.
SMS Unsubscribe Link
You can add an Unsubscribe link to your SMS broadcasts. Follow the steps given below to complete the process.
- Click Settings icon on the top-right corner of the screen.
- Click Overview under SMS.
- Enable Add Unsubscribe Link for all SMS broadcast toggle.
Long code
Long codes or 10DLC (10 Digit Long Code) are the normal 10-digit phone numbers that can be used to send bulk SMS messages and make voice calls. It is somewhat similar to the phone numbers we have for personal use, except these 10DLCs are used for business purposes.
It is also referred to as A2P (Application to Person) 10DLC, as business messages are sent to prospective customers via an application. Using long code is ideal for localized systems, within a branch or store, segmented customer base.
Long codes can be used to send:
- Chats (text and voice messages)
- Event based interaction
- Service update
- Reminder for appointments
How to buy a long code using Zoho Campaigns
Zoho Campaigns supports long codes in the USA and Canada. You can purchase a long code via Zoho Campaigns and use that code to trigger SMS campaigns directly from our product.
Long codes can be purchased when you are buying SMS credits. Once you've paid for a long code, you can select a preferred code and start using it.
To start using a long code in Zoho Campaigns:
- Click Settings icon on the top-right corner of the screen.
- Click Sender details under SMS.
- Click Register Now.
- In the popup that appears, select country. Click Next.
- Select long code type and type in your preferences about your number and click Search Numbers.
- Choose a number from the list of available numbers based on your preferences. Click Choose.
- Confirm it again in the next popup.
Note:
- Buy credits to send SMS messages using your long code via Zoho Campaigns SMS gateway.
- If you don't want to renew the long code, you should inform the support team five days in prior.
Alphanumeric sender ID
An alphanumeric sender ID is a customized sender ID made that can be crafted with a combination of letters (upper and lower cases), numbers, and spaces (between words or numbers) to represent your brand or product, so that the receiver can instantly identify it. This is supported in India.
How to register for alphanumeric sender ID using Zoho Campaigns
Zoho Campaigns supports alphanumeric codes in India. You can register for an alphanumeric code via Zoho Campaigns and use that code to send SMS campaigns directly from our product.
To register for alphanumeric code in Zoho Campaigns:
- Click Settings icon on the top-right corner of the screen.
- Click Sender details under SMS.
- Click Register Now.
- In the popup that appears, select the country as India and enter the alphanumeric code.
- Enter Entity ID and Sender ID. Click Register.
Note:
- DLT registration is mandatory to send SMS to Indian numbers.
- Zoho Campaigns will support short codes shortly when we support a few more countries other than the USA, Canada, and India.
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