Disabling a member's Account
Feature availability
Overview
When a user is no longer working with you, you will want to remove their access to your Zoho Connect network. In such cases, you can disable their account to prevent them from signing in to the network while keeping their existing posts, comments, and integrations intact.
Members in Zoho Connect are also part of your Zoho organization, which may include other applications such as Zoho Mail, Zoho Forms, and Zoho Cliq. Since deleting a user will affect their access across all these applications, you can avoid this by disabling the user only in Zoho Connect network.
Disabling a user restricts access only to Zoho Connect. Their access to other Zoho applications remains unchanged.
Limitations on disabling users
- Admins cannot disable a user if the network is on a bundle plan (Zoho One, Zoho Workplace, and People Plus.
- Even on a standalone plan, admins cannot disable a user if the network is integrated with Zoho People. (Refer to this article for details on the integration)
Disabling a member account is different from deleting an external user.
To permanently delete a user from your Zoho organization and revoke access across all Zoho apps, contact support@zohoaccounts.com.
Who can disable a user account?
Click the gear icon in the top-right corner.
Select Settings from the dropdown menu.
Click Members under Users & Controls.
Locate the user you want to disable.
Click the ellipsis (...) next to their name.
Select Disable from the dropdown menu.
In the pop-up, select Yes, disable users.
What happens when a user account is disabled?
- The user is immediately signed out of Zoho Connect on all devices.
- They will not be able to sign back in to the network.
- They will not receive a notification about the disable action.
- Their posts, comments, and integrations remain available.
- They will not appear in search results.
Disabling a user in Zoho Connect does not affect their access to other Zoho applications. Also, you can re-enable the user’s account at any time to restore access.
We hope you found this guide useful! If you have questions or need assistance, contact us at support@zohoconnect.com. We're happy to assist.
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