Manage Record Comments

Manage Record Comments

What Does This Page Cover?

Learn how to configure record comments and set permissions to view and edit comments for users.
Head over to the record comments page if you need a refresher before proceeding.
Note: Record comments are only applicable to list reports. Users can only read and write comments to records in list reports.


  1. Record comments can be managed (viewed and edited) in all plans of Creator. 
  2. Record comments can be managed(give other users permissions) by the super admin, admins, and developers while other users can access, view, and edit the comments depending on their permissions.

Steps for Managing Record Comments

To add record comments:
  1. Navigate to the report in your application and select a record.
  2. Click Add a comment to add a new comment to that record.
  3. Enter your comment in the editor and click Comment.
    You can also tag users in comments. Learn about tagging users in a record comment.
  4. You can reply to or delete a comment by selecting the respective button below the comment.

Comment Permissions

To set comment permissions for users:
  1. Navigate to Settings at the top of the page, then Workflow in the application edit mode.
  2. Select User Permissions.
  3. Select the permission you want to edit.
  4. Select Read comments and/or Write comments, according to your preference.
  5. Click Update, which is shown at the end of the permission table.

Points to Note

  1. Users can only delete comments that they've added.
  2. Admins and super admins can delete any comment in the record or all the comments in a thread.
  3. You can manage your record comment notifications with notification preferences.
  1. Understand Record Comments
  2. List Report

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series

                                          • Digest

                                          • Functions

                                          • Meetups

                                          • Kbase

                                          • Resources

                                          • Glossary

                                          • Desk Marketplace

                                          • MVP Corner

                                          • Word of the Day

                                            Zoho Marketing Automation

                                              Zoho Sheet Resources


                                                  Zoho Forms Resources

                                                    Secure your business
                                                    communication with Zoho Mail

                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times

                                                      Carry your calendar with you
                                                      Anytime, anywhere

                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now

                                                                      Zoho TeamInbox Resources

                                                                              Zoho DataPrep Resources

                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW

                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now

                                                                                                      • Related Articles

                                                                                                      • Understand Record Comments

                                                                                                        What Does This Page Cover? Learn about record comments and how your application users can read comments as well as add new comments to records. Note: Record comments is only applicable to List Report. i.e. Users can only read and write comments to ...
                                                                                                      • Insert a record during an approval process

                                                                                                        Requirement   Insert a record into a form when an approval is approved or rejected. Use Case   A charity uses an application to approve the students who need their services. Any student can apply for their program, but the charity reserves their ...
                                                                                                      • Manage record template

                                                                                                        This help page is for users in Creator 6. If you are in the older version (Creator 5), click here. Know your Creator version. To edit a template: Navigate to Application Settings > Record Templates and click the required template to edit it. ...
                                                                                                      • Manage Datasources

                                                                                                        Datasource is used to manage a module from a third party service in Creator with the help of the connection created linking the said service. This enables you to access data housed in an external service and use it in your Zoho Creator applications. ...
                                                                                                      • Record export URL

                                                                                                        This help page is for users in Creator 6. If you are in the older version (Creator 5), click here. Know your Creator version. URL to print record template for published report using record ID: ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace



                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.

                                                                                                            Zoho Show Resources