Product architecture and reliability
Beyond the CRM: Power your sales with Zoho's thriving app ecosystem
A CRM is a powerful system of records that houses your business information. It offers workflows, automation capabilities, and even AI layers that help the CRM system incorporate a wide range of functionalities and perform operations that power your ...
Zoho CRM and Security: A partnership that forms the bedrock of our operations
In August 2025, a leading human resources and financial management software provider, Workday, fell prey to a social engineering attack targeting a third-party customer relationship management (CRM) system. The incident exposed the company's business ...
Zoho CRM's Core Data Model and How You Extend It Safely
Zoho CRM ships with a complete set of standard modules covering every stage of the sales cycle, and gives your team structured, governed ways to extend that model as your business grows. Here is how the core data model is built, what it covers, and ...
Zoho CRM Uptime SLA and Availability
The SLA commitment Zoho's availability SLA commitment is 99.9% monthly uptime. We have redundancies implemented at various levels starting from the infrastructure to the ISP to achieve this. Data from the primary data center is replicated in the ...
How Zoho CRM Administration and Configuration Works for Sales Operations
Zoho CRM gives sales operations teams a full stack of admin tools covering workflow automation, lead routing, UI customisation, permissions, and change management, all accessible without needing a development team. Here is how each layer works, ...
Zoho CRM SaaS Architecture and Deployment Options
Zoho CRM runs on infrastructure Zoho owns and operates, not on AWS, Azure, or GCP. Here is how the architecture is built, how region selection works, and how tenant isolation is enforced. Private cloud, not a hyperscaler Most SaaS vendors rent ...