How do I change the support email address in Zoho Desk?
A default support email address is provided to you when you sign up for Zoho CRM Plus. You can share this support email address to your customers so that you receive emails from them in Zoho Desk. The emails received from customers are converted to tickets and a unique ticket ID is assigned to them in Zoho Desk. You need to forward the emails received in your support email box to Zoho Desk.
You can view your default support email address, change the email address, or delete them. Your support email address can be changed either by:
- Configuring a forwarding rule to forward emails received from your mail client to the default email address in Zoho Desk. To learn more, click this link.
- Creating equivalent Zoho Desk alias email address in Zoho Desk.
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