Surveys made easy
Valuable feedback given by a customer helps improve your service, ensuring more business in the future.
Zoho Surveys is an application designed to help you create customized surveys for gathering customer feedback. Learn more.
The Survey module in CRM Plus helps you access both your customer and survey data simultaneously. Agents can now send out survey emails created within CRM Plus to their leads and contacts without having to access the customer database. This way, it's easier for a sales agent to search through customer records to follow up with the respondents without having to swap between CRM and Surveys.
The responses that you receive from contacts and leads are recorded in their record details page to view later and add further context to each customer's profile.
CRM Data updated with the survey responses helps your business gain better insights on meeting customer's requirements.
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