Manage File Storage

For new signups, the Documents tab is powered by WorkDrive. It will be rolled out to existing users in the future. Users with this update can refer to: Manage file storage in Zoho CRM.

For users without this update, the file storage-related information is available in this page.

File Storage

It includes the space occupied by the images, attachments (records and email), email templates, and documents that are associated with a record. You can see the feature-wise storage break-up, for example mail-merge and documents. The used storage also includes the space occupied by data and files present in the recycle bin.

Edition	File Storage (For an organization)	Additional file storage (for an org)
Free	1GB
Standard	1GB + 512 MB/ User license	5GB
Professional	1GB + 512 MB/ User license	5GB
Enterprise	1GB + 1 GB/ User license	5GB
Ultimate	5 GB + 1 GB/ User license	5GB

You can purchase additional file storage (minimum 5 GB) priced at USD 4/month for 5 GB. You can purchase up to 100 GB extra storage from the Manage Subscription page in your CRM account.

In Storage Details, you can see the total space occupied by the files.

In Usage Details, you can see the storage occupied by the individuals in your team.

To view the file storage

Go to Setup > Data Administration > Storage.
In the Storage page, click the File Storage tab to view the total file storage and usage details.

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