Customize a health insurance proposal form and track its stages
Edition: Enterprise | Industry: Insurance | Feature: Module Customization
Scenario
Emma Wilkins is a Senior Sales Manager at a health insurance company. They offer custom-made insurance plans based on different coverage levels that cater to individuals and organizations. The interested clients usually call their customer care agent or send them emails to enquire about the available policies. The insurance agents ask questions to help them understand the customer's requirements so they can offer a comprehensive Health Insurance plan. Once the proposal forms are filled out, they progress through different stages—submitted, reviewed, payment link sent, payment received, and policy created.
Now, as numerous forms are filled out and submitted on a daily basis, Emma finds it difficult to monitor and track the progress of the forms from one stage to another. This also prevents her from noticing potential delays at any particular stage.
Requirement:
Emma wants to replicate the proposal form in one of the CRM modules to depict the different stages of the form.
Solution
Emma can create a custom module with the required custom fields and sections as in the proposal forms. However, custom modules don't allow Emma to include a way of tracking the stages in the CRM layout. One of the standard modules (the Deals module) in CRM does represent stages within the layout, exactly the way Emma wants. She therefore decides to customize the Deals module and renamed it "Proposal Form" to depict the different stages of the form.
Here's how she can do that:
1. Rename the Deals module to "Proposal Form".2. Create a custom layout called "New Proposal Form" in the Proposal Form module.
3. Move standard fields that cannot be deleted to a new section in the layout.
4. Create new sections and add the following custom fields to the layout:
Section: Proposal Form Information
|
Field Name
|
Data Type
|
Additional Information
|
Value
|
|
Policy Holder First Name
|
Single Line
|
Click the More icon and select Mark as required to make this field mandatory
|
-
|
|
Policy Holder Last Name
|
Single Line |
Click the More icon and select Mark as required to make this field mandatory
|
-
|
|
Nationality
|
Single Line
|
-
|
-
|
|
Date of Birth
|
Date |
Click the More icon and select Mark as required to make this field mandatory
|
-
|
|
Email
|
Email
|
-
|
-
|
|
Mobile
|
Phone
|
Click the More icon and select Edit Properties. Check the Encrypt Field box to enable data encryption for this field
|
-
|
|
Marital Status
|
Pick List
|
-
|
Married, Unmarried, Divorced
|
|
Gender
|
Pick List
|
-
|
Male, Female, Other
|
|
Education
|
Pick List
|
-
|
Post-Graduate, Graduate, Diploma, Others
|
|
Occupation
|
Pick List
|
-
|
Self-employed, Salaried, House wife, Student, Other
|
|
Annual Income
|
Currency
|
-
|
-
|
Section: Address
|
Field Name |
Data Type |
Additional Information |
Value |
| Address |
Multi-Line |
Click the More icon and select Edit Properties. Check the Show Tool Tip option and add the following text to the Info Icon text box "We will send your policy and all other important documents here". |
- |
|
City/Town
|
Single Line |
- |
- |
|
District
|
Single Line |
- |
- |
|
State
|
Pick List |
Click Add Options in Bulk and choose Manual Entry. Add the names of the States sequentially and click Add choices. |
- |
|
Pincode
|
Number |
- |
- |
Section: Plan Details
|
Field Name |
Data Type |
Additional Information |
Value |
|
Proposed Policy From Date |
Date |
- |
- |
|
Proposed Policy To Date |
Date |
- |
- |
|
Plan |
Pick List |
- |
Gold, Silver, Platinum |
|
Do you wish to opt for a 20% co-payment? |
Checkbox |
- |
- |
|
Sum Insured |
Currency |
- |
- |
Section: Documents for Verification
|
Field Name |
Data Type |
| Proof of Address |
File upload |
| Proof of Identity |
File upload |
A subform is a secondary form within the primary form. The Nominee Details section will be a subform to collect required details such as name, age, and other identity-related information. While the primary form is still about the insurance policy holder, the subform is a table with details about their nominees.
|
Field Name |
Data Type |
|
Nominee Name |
Single Line |
|
Relationship |
Single Line |
|
Nominee Age |
Number |
|
Nominee Address |
Multi-Line |
|
Claim Percentage |
Percentage |
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