Desk | Conceptual Learning

Conceptual Learning
Achieving Quality of Service Goals for Customer Support Reps and AI Agents
Service quality is a broader domain that often involves multiple parameters for deciding whether the quality was good or bad. Quality parameters are often multilayered and require evaluation from various perspectives to ensure all the checks are ...
AI Tools To Optimize The Performance Of Support Reps
AI in Zoho Desk focuses on improving agent performance and optimizing how support reps work day‑to‑day. It improves ticket handling capability in more ways than one; by not just automating replies but involving itself in the bigger scheme of the ...

Desk | Conceptual Learning | Knowledge Base