Working with the ASAP SDK for Android
The ASAP SDK for Android provides easy access to help end-users of your Android app. Using this SDK, you can create and customize a help widget that resides within your app and provides end-users with easy access to the Help Center services:
• Customer support team (to raise tickets or chat with support agents)
• Knowledge Base (to access help articles)
• User Community (to interact with other app users)
This addition means that end-users do not have to exit your app and visit your website or send an email to contact you for support. They can quickly seek help from your app, saving time and enjoying a premium customer experience.
• Customer support team (to raise tickets or chat with support agents)
• Knowledge Base (to access help articles)
• User Community (to interact with other app users)
This addition means that end-users do not have to exit your app and visit your website or send an email to contact you for support. They can quickly seek help from your app, saving time and enjoying a premium customer experience.
To setup the ASAP SDK Help Widget
1. In the Zoho Desk portal, click the Setup icon.
2. Select ASAP under Channels.
2. Select ASAP under Channels.
The ASAP for the Webpage appears.
3. Click the Create New Widget button.
3. Click the Create New Widget button.
4. The Set up your help widget page appears.
5. On the Set up your help widget window, do the following:
6. Enter your ASAP display name.
7. Toggle the launcher to show/hide the ASAP Help Widget on your website.
8. Choose All Departments or Specific Department to map the ASAP widget's actions.
9. Select modules, such as Knowledge Base, Community, SalesIQ Live Chat / Business Messenger Live chat (upcoming), Guided Conversations, Answer Bot (upcoming), and/or Tickets, to associate them with the ASAP Help Widget.
The Live Chat module reflects the settings configured for the chat channel in your help desk portal. Therefore, any required change must be made via the Setup page in the Zoho Desk.Guided Conversations help end-users find answers themselves or perform a standard process without an agent's assistance by following a pre-built conversation flow. Toggle switch for enabling Guided Conversations. Upon enabling Guided Conversations, you can choose the conversation flows to engage your users in your app. Learn more: Guided Conversations.Answer Bot is an AI companion within Zoho Desk with whom your customers can speak or chat using your mobile apps. Zia processes and automatically answers their questions based on content in your knowledge base—toggle the switch to enable Answer Bot. Learn more: Answer Bot.
You can enable either Zia or Guided Conversations or both together.
10. Enable the ASAP help Widget for the Android platform.
You can choose to enable an ASAP Help Widget specifically for the web, iOS, and/or Android for each module.
11. Click Generate. The ASAP help widget will be created and you can preview it in the bottom-right corner of the screen.
You can preview your ASAP help widget from the right-side pane anytime by clicking the ASAP launcher icon at the bottom-right corner of the page. After you paste the snippet in the HTML source code, the ASAP launcher icon appears on your webpage, making it easy for your customers to ask for help.
Steps to install the ASAP Help Widget on Android
1. Enter your Android bundle ID to generate an account-specific unique key (token). You can retrieve the bundle ID from the General tab within the project target of your app settings.
2. Paste the given code into your didFinishLaunchingWithOptions method.
3. You can enable push notifications on the ASAP help widget by adding the Privacy Enhanced Mail (PEM) file of your Android push certificate.
2. Paste the given code into your didFinishLaunchingWithOptions method.
3. You can enable push notifications on the ASAP help widget by adding the Privacy Enhanced Mail (PEM) file of your Android push certificate.
4. Click Update.
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