General
Working with the ASAP SDK's Event Callbacks for Mobile Platforms
The Events Callback feature in the Zoho Desk ASAP SDK is a powerful tool designed to enhance your mobile applications by providing insights into user interactions within the Help Center. By implementing this feature, you can understand how users ...
Understanding the enhanced JWT mechanism for Authenticating Users in the ASAP Help Widget
Types of Users End-users can be categorized as guests or authenticated users based on how they log in to the ASAP add-on. Guest users Guests are users who do not sign in while logging in to the ASAP add-ons. They can access the Knowledge Base module, ...
Generating nonces for the ASAP Help Widget
Suppose your website or mobile app has a CSP (Content Security Policy) with script-src (a directive that controls a set of script-related privileges). In that case, you will not be able to embed the ASAP add-on using the regular code snippet. You ...
Embedding the ASAP Add-On on Sites with a Content Security Policy
Injection-based attacks are some of the most severe and harmful security threats that websites/web apps face. Having a Content Security Policy (CSP) is a powerful way to guard against such attacks. If your website/app has a CSP with the script-src ...
Debugging JWT-Related Errors While Configuring the ASAP Add-On
While setting up an ASAP add-on for your web/mobile app, you might encounter an error related to JSON Web Token (JWT) configuration. It is essential to debug this error because user authentication in the ASAP add-on is possible only through JWTs. ...
Working with the ASAP Add-Ons for Mobile Platforms
The ASAP SDKs for mobile platforms--iOS and Android--make help available within quick reach for the end-users of your mobile apps. Using these SDKs, you can create and customize add-ons that reside within your app and provide end-users with easy ...