Moderate End Users - Zoho Desk Knowledgebase

How to moderate end user signups in the Help Center?

Self-signup allows end users to register themselves for an account on your Help Center. All you need to do is direct your customers to your Help Center so that they could register and start using the same immediately. But, there is a caveat. The self-signup model invites spammers who can create multiple accounts to post spam. This is where moderation can help. You can enable moderation for signups to keep spammers at bay.

To enable moderation for sign-ups, follow the steps below:
  1. Click the Setup icon (  ) in the top bar.
  2. Click Help Center under the Channels menu.
  3. Select the Help Center for which you want to enable moderation.
  4. Click Access Settings under the Help Center sub-menu.
  5. Turn on the Moderate customer sign-ups in the Help Center option.
    Your changes will be saved instantly.
Once turned on, every time a user signs up for your Help Center, you will receive an email notification. You can follow the link in the email to view and approve the signup.

Notes:
  • The moderation option is available only if you have enabled customer self-signup for the Help Center.
  • Moderation for sign-ups is not available for accounts that have enabled remote authentication.
  • Both administrators and agents with permission to Approve End User Signups will receive the moderation notification.

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