Set add ticket form as default landing page - Zoho Desk Knowledgebase

How to set the add ticket form as the default landing page for my help center?

If you are a company just starting out and don't have a user community or knowledge base articles, you can choose to set the Add Ticket form as the default landing page for your help center. This way, your customers get an additional support channel without being overwhelmed by unwanted tabs. It also provides you time to build a functional and vibrant help center.

To set the add ticket form as the default landing page:
  1. Click the Setup icon (  ) in the top bar.
  2. Click Help Center under the Channels menu.
  3. Select the Help Center for which you want to set the default landing page.
  4. Click Help Center Customization under the Help Center sub-menu.
    The Themes page appears.
  5. Click Customize corresponding to the live theme and then select Tabs from the top of the page.

  6. On the Tabs panel, click Set as default next to the Add Ticket Form.
  7. Click Publish to save your changes.
Your end-users will now land on the Add Ticket form when accessing your help center.

  1. This option is not available on the Flat theme.

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