Understanding Global Dashboards in Radar
Departments are the various divisions within a business. Most companies sort their workforce into departments based on the nature of their work— marketing, finance, HR, sales, support, and so on. Some also categorize departments based on geography, products, projects, processes, or other criteria.
Each department in Zoho Desk functions as an independent unit with its own inbox, channels, automation rules, processes, and teams. Dashboards and reports are also separate. This arrangement streamlines ticketing and simplifies help desk administration and management.
However, there are times when a manager wants to view data from all departments under one roof to identify overarching patterns or make universal decisions. This is where Radar's global dashboards come in. They depict data from all the departments in an organization, providing decision-makers with the sweeping big picture.
Available on: iOS and Android
Default Global Dashboards
Tickets by department
This dashboard visualizes the ticket distribution across departments, showing how many tickets each department handles in a given period.
You can customize this dashboard by adding more components. You can also create your own global dashboards, which will be maintained under the folder of the same name.
Steps to access the tickets global dashboards
- Open the Radar app
- Tap the home icon in the bottom band.
- Tap Dashboards.
- Tap the Fader button (
) in the top-right corner.
- Open Global Dashboards and select the Tickets dashboard.
The Tickets dashboard will now be accessible from the Dashboard page.
Steps to create a new global dashboard
- Open the Radar app.
- Tap the home icon in the bottom band.
- Tap Dashboards.
- Tap the Add Dashboard (+) button.
- Provide a name and description for your dashboards.
- Select the Global Dashboards folder. This step is crucial, as it tells the app to consolidate data from all departments for the dashboards. If another folder is selected, a department-level dashboard will be created instead of a global one.
- Add components and tap Save.
Tip: For easy access, pin your dashboard to the home.
For queries, write to support@zohodesk.com.
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