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Feeds
Allowing Agents To View and Customize Feed Notification
The Notification Center enhances agent efficiency by providing real-time updates on developments that matter to the user. Positioned at the top-right corner of the interface, it ensures agents are immediately notified about important activities, ...
Understanding Team Collaboration with Feeds: Feed preferences, Team Feeds, and Notifications
Collaboration is an important aspect of customer support. A customer issue may require an agent to convey about a bug in the product, raise a feature request, assign a follow-up activity to another team member to resolve the ticket. This requires ...

Feeds