Email
Configuring idle timeout for agents
Zoho Desk allows you to set a limit on how long your agents can sit idle before their availability status changes from Online to Offline. The way we detect inactivity is pretty straightforward. We have a timer that starts ticking once an agent stops ...
Configuring SPF and DKIM for your Email Domain
SPF and DKIM are fundamental email authentication protocols that can help protect email senders and recipients from spam, phishing, and spoofing. SPF allows your recipients to know whether emails from your domain, are in fact sent by you while DKIM ...
Understanding Email Delivery and Bounce
When you need to get an important message to a customer, one of the fastest ways to do it is by email. Despite several new and modern communication techniques, email stays the most preferred channel for customers when they need help from a business. ...
Forwarding your Support Emails to Zoho Desk
Create support tickets in Zoho Desk by forwarding the emails received at your external email address. You must configure a forwarding rule (in your email client) to route the emails received in your mail client to an equivalent email address in Zoho ...
Setting up your Email Channel
Emails are the most widely used mode of communication for your customers to submit tickets to your Zoho Desk. The emails received from your customers are converted into tickets and assigned a unique ticket ID. All you need to do is to forward the ...

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