|Zoho Desk Edition ||Number of Email Aliases |
|Enterprise ||1000 (Default + 999)|
|Professional ||11 (Default (10) + 1) |
|Standard ||6 (Default(5) + 1) |
3 (Default(2) + 1)
|Free ||2 (Default(1) + 1) |
|Support Email Address ||Equivalent Zoho Desk Alias |
|firstname.lastname@example.org ||email@example.com |
|firstname.lastname@example.org ||email@example.com .com |
|firstname.lastname@example.org ||email@example.com .com |
|firstname.lastname@example.org ||email@example.com .com |
|Zoho Desk Edition ||Number of From Addresses |
To add From Address using Microsoft Office 365 Server
Despite several new and modern communication techniques, email stays the most preferred channel for customers when they need help from a business. However, what is often overlooked, is to ensure seamless delivery of emails to your customers. We've all been there. You draft an email ticket, send away, and then — when you check your ticket — you see that it “bounced.” Or worse you send out instant notifications that never reach your customers.
Bounces are those email addresses to which Zoho Desk could not deliver your email. They usually appear as a new conversation in your ticket. But there's no way to identify bounces in notification emails unless you take a closer look—at ticket history. There are two kinds of bounce email:
A hard bounce is that email address to which an email is permanently undeliverable by Zoho Desk for different reasons. Some of them are as follows:
A soft bounce is a temporary failure, and there is a chance that the recipient will receive the email from Zoho Desk eventually. It can happen when:
Zoho Desk takes bounces seriously as they affect not only the delivery of your emails but also the reputation of the email service used to send the emails, in this case, Zoho. We monitor for accounts that continually send emails to invalid contacts and block the email addresses from time to time. If you can't send emails to a contact, it means that one of the following factors impact your account:
Not all bounces are permanent. An email address that has been marked as a "hard bounce" can be removed from the blocked list. If you're convinced that the contact's email address is valid, write to Zoho Desk Support at firstname.lastname@example.org.
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