Business Messaging
Session Variables in Business Messaging
A session variable is a temporary piece of information that captures user-specific details, such as name, email, or phone number, while they’re using the chat or flow in your website. It helps the Business Messaging widget remember who the user is ...
Integrating Custom Actions in the Business Messaging Widget
This guide explains how to integrate and customize the Business Messaging (BM) widget within your web application. It covers setting up an IM channel, creating a global ZOHOIM object, and customising the widget’s layout and appearance. JavaScript API ...
Business Messaging in Zoho Desk vs. Live Chat in Zoho SalesIQ: A Comprehensive Business Decision Guide
Introduction As businesses strive to deliver exceptional customer experiences, real-time communication has become a necessity. However, not all customer interactions require the same approach. Some interactions require structured workflows and ...
Adding a Business Messaging widget to your website
You can integrate Zoho Desk's native Business Messaging widget seamlessly across webpages and apps, customizing it to align with your brand's style. This allows seamless hand-offs between bots and agents and automation to facilitate personalized and ...
Add an embeddable Business Messaging chat bubble to your website
You can handle your customer questions instantly from a dedicated Business Messaging channel facilitated by Zoho Desk. This feature also allows businesses to communicate the latest trends, track their sales, and more. The Business Messaging user ...