Import users
General Info: The Free plan allows you to add up to 10 users.
Prerequisites
Permissions required to perform this action:
- Import users
Import users
Add or update a large number of user accounts by importing them from a user data file.
Supported file formats
- XLS (Microsoft Excel 97-2003 Worksheet)
- XLSX (Microsoft Excel Open XML Format Spreadsheet)
- CSV (Comma Separated Values)
- VCF (vCard File)
Supported encodings
- UTF-8 (Unicode)
- UTF-16 (Unicode)
- ISO-8859-1
- ISO-8859-2
- ISO-8859-9 (Turkish)
- GB2312 (Simplified Chinese)
- Big5 (Traditional Chinese)
- Shift_JIS (Japanese)
- GBK
- Windows-1251 (Cyrillic)
Mandatory fields
- Email address - If you have to import multiple email addresses, keep them in separate columns and map them all to the Email Address field using the
icon.
- Password - All passwords in the mapped column must be at least eight characters long, and contain at least one each of letters, numbers, and special characters.
- Custom fields - If you created mandatory custom fields in the admin panel, they must also be mapped to a column.
Steps to import users
- Sign in to Zoho Directory, then click Admin Panel in the left menu.
- Go to User Management, the Users tab will open by default.
- Click the kebab menu
, then click Import.
- Choose the user data file and its Character Encoding, then click Next.
- Map the fields between the user data file and Zoho. If the file doesn't have a Password field, you can set a common one-time password for all imported users. The users will be prompted to set a password at their first sign-in.
- If there were any problems during import, there will be a list of users who weren't imported, along with the reason and solution. You can choose to resolve the problems to continue importing, or skip the problematic users and import the rest.
Note: As soon as the user is added, a license will be automatically provided to them. The cost of the licenses will be prorated to the monthly bill. If you're adding a user in the middle of a payment cycle, your monthly payment will be based on how many days of the month the user had access to Zoho Directory.
Access your files securely from anywhere
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