Export users from CyberArk

1. Sign in to your CyberArk Admin Portal.
   
2. In the left menu, click Reports under Core Services.
   
3. Click New Report in the top-left corner.
   
4. Name your report.
   
5. In the Data Dictionary section, scroll down and click User.
   
6. Select Email, then click Save.
   
7. Click the report that you created, then click Actions.
   
8. Click Export Report. File type will be CSV by default.
   
9. Name your file, then click OK. A CSV file will be downloaded.
   

Import users to Zoho Directory

1. Sign in to Zoho Directory , then click Admin Panel in the left menu.
   
2. Go to Users, then click  icon in the top right corner.
   
3. Click Import.
   
4. Click Choose File, then browse and select the CSV file that you have saved.
   
5. In the Character Encoding field, choose UTF-8 (Unicode).
   
   
   
   
6. Click Next. Check and map the fields present in the imported CSV by doing the following:
   
1. To find out which fields are already mapped, click Mapped. Check if the mapped details are correct, else edit them.
   
   
2. To find out which fields are not mapped, click Unmapped. Map the fields in the CSV file to their appropriate Zoho Directory field.
   
   
3. If there are multiple email addresses, map them all to the Email Address field using the  icon. For the Password field, click Set Password to set a common one-time password for all the imported users, then enter the password. The users will be prompted to change this password when they first sign in.
   
   
   
   
   
7. Click Next. The process may take a while. In the meantime, you can navigate to different tabs or pages if needed. Once the import is done, the imported users will now be added to Zoho Directory.