Export users from Microsoft Entra ID

1. Sign in to your Microsoft Entra ID organization account.
   
2. Click Users, then click All Users.
   
3. Click Bulk operations, then click Download users from the drop-down menu.
   
4. Click Start. Once the export process is completed, click File is ready! Click here to download. A CSV containing the list of users will be downloaded.
   

Import users to Zoho Directory

1. Sign in to Zoho Directory, then click Admin Panel in the left menu.
   
2. Go to Users, then click  icon in the top-right corner.
   
3. Click Import.
   
4. Click Choose File, then browse and select the CSV file that you downloaded from Azure AD.
   
5. In the Character Encoding field, choose UTF-8 (Unicode).
   
   
   
   
   
6. Click Next. Check and map the fields present in the imported CSV by doing the following:
   
1. To check which fields are already mapped, click Mapped. Check if the mapped details are correct, else edit them.
   
   
2. To check which fields are not mapped, click Unmapped. Map the fields in the CSV file to their appropriate Zoho Directory field.
   
   
3. In case of multiple email addresses, map them all to the Email Address field using the icon. For Password field, click Set Password to set a common one-time password for all the imported users, and enter the password. The users will be prompted to change this password when they first sign in.
   
   
   
7. Click Next. The process may take a while. Meanwhile, you can navigate to different tabs or pages if needed. Once the import is done, the imported users will be added to Zoho Directory.