"Something went wrong" message received when user tries to sync password from menu bar app or login window
Description
If you're using a macOS device, you may encounter this issue when you try to sync your password from the menu bar app or login screen.
Reason
When a Zoho Directory or Zoho One Admin enrolls your device, a local account named "Zoho Directory" or "Zoho One" will be created after agent installation. An error indicates that the local account (service account) has not been properly created.
Solution
- Check whether the service account has been properly created. If your service account is Zoho Directory, go to the Terminal and run sysadminctl -secureTokenStatus _zohodirectory to determine whether the service account has secure token access to the device. If your service account is Zoho One, use the command sysadminctl -secureTokenStatus _zohoone.
- Log out of the device and log back in to an unassigned Admin local account. (If you have no such account, you need to remove the assignment of a user from any admin account first.) When you log into the Admin account with your device password, the damaged service account will be automatically repaired.
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