Do I need to purchase IM Credits for form submission notifications via WhatsApp?

Do I need to purchase IM Credits for form submission notifications via WhatsApp?

Yes, users are required to purchase IM credits to ensure the successful delivery of WhatsApp notifications for Zoho Form submissions. 

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                                                                                                      • Related Articles

                                                                                                      • WhatsApp

                                                                                                        Table of contents Overview Things to know Pre-requisites Creating a Channel Creating a Template Template Status Things to remember for your message template to be approved Setting up a form to send WhatAppNotifications Pricing How to purchase credits ...
                                                                                                      • Sending PDF copies of form submissions

                                                                                                        Providing PDF copies to respondents When your respondents submit form entries, they might want to keep a record of the data they have filled out such as purchase orders, complaints they have raised, or applications for their reference. To provide ...
                                                                                                      • Form Availability

                                                                                                        Setting up form availability allows you to control when a form is accessible to users. Here are some real-time scenarios where setting up form availability can help you: Imagine you're organizing an event with limited seats. You want to ensure that ...
                                                                                                      • Form Rules

                                                                                                        With the Form Rules, you can choose to trigger different actions upon form submission if the defined conditions are satisfied. You can automatically trigger emails, assign tasks, decide on the Thank You page to be displayed or redirect the ...
                                                                                                      • Storing PDF of form entries and merged documents

                                                                                                        Store Form Submission as PDF After configuring to save the file attachments in a cloud service, you can also choose to store the form submission as a PDF. To do so, Select Store form submission as PDF (Default Template) to store the form entries as ...
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