Why are WhatsApp notifications not sent due to incorrect template message placeholder format?

When a message is sent, the placeholder values inside double curly braces {{...}} are replaced with dynamic content from your form fields.

WhatsApp template messages in Zoho Forms require placeholders to be in a specific format for the messages to be sent successfully. Common issues and solutions include:

Ensure that placeholders are enclosed in double curly braces, e.g., {{name}}.

For example,

Hi {{1}}, your order number {{2}} will be delivered by {{3}}.Any deviation from this format will cause errors.

For detailed guidance on creating a proper template message with placeholders, refer to the following link:

Creating a correct template message with placeholders

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