Can I schedule appointments that last more than one day?
Yes, in Zoho FSM, you can schedule service appointments that span multiple days.
While creating a service appointment, schedule the Start Date and End Date as required — they can be on different days to cover multi-day work.
To create it:
- Go to Work Order Management > Service Appointments > Create Service Appointment
- Select the Work order
- Set the Start Date & Time and End Date & Time (can be on different days)
- Assign the Service Resources (Agent, Crew, Equipment)
- Click Schedule or Schedule and Dispatch
The appointment will show across multiple days in the Dispatch Console.
Agents can update the status daily (e.g., In Progress, Partially Completed, or Completed) as they work through the job.
For details about pricing for Multi-day appointments in Zoho FSM : Appointment Usage Calculation
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