Email Migration from Previous Email Provider
Do I choose the POP or IMAP protocol for migrating to Zoho Mail?
It is always better to choose the IMAP protocol while migrating, because IMAP maintains folder structures, email read states and has many other such advantages compared to POP. If you're confused about which migration type to choose for your ...
How can I upload the account details of multiple users while migrating using the POP or IMAP option?
You can make use of the Upload Accounts option while adding users. This will help in uploading details of multiple user accounts at once. A CSV file containing all the details can be uploaded. The format for the CSV file will vary according to which ...
Why are my calendar details not getting migrated to Zoho Mail?
While migrating your calendar details from G Suite or Office 365, ensure that these two prerequisites are met. To ensure complete migration, all the users present in the respective source account need to be created in Zoho Mail before calendar ...
Can I migrate my calendar and contacts data from previous email provider to Zoho Mail?
If you're migrating your data from either G Suite or from Office 365, you can select the calendar and contacts checkbox in the Data field to migrate your data. Your details from the previous email provider will get migrated to the respective Zoho ...
Where can I download the Microsoft Outlook/Exchange migration tool?
Download the migration tool here to migrate your data from Microsoft Outlook/Exchange to Zoho Please refer this documentation for pre-requisite and further help to use this tool.
Can I migrate some of my organization accounts to Zoho Mail to test it, before migrating all my accounts?
Yes, to migrate some of your accounts to Zoho Mail, you can use the Split Delivery option. When you have some of your accounts in Zoho Mail and other accounts on the other server, you can configure the Split Delivery option. When this option is ...
How long does it take for the migration process to be completed?
The migration speed varies for each organization and user depending on several factors such as the bandwidth of the server, the size of data to be migrated, source connections accepted by the server and the latency between the Zoho servers and the ...
How much free space should I ensure in my mailbox before I begin the migration process?
Make sure that you have a free space that is equal to twice the size of the data to be migrated. This is a cautionary measure so that your migration doesn't get suspended due to insufficient storage. Learn more.
I initiated email export and received an email with download link. But the link does not work.
If you are accessing the download link from your desktop client or from another non-Zoho account, the download will be denied. You need to log in or authenticate Zoho Mail in the browser and try accessing the email. On successful authentication, you ...
What would be the format of migrated mails?
The email will be in .eml format in a compressed zip file.
I am receiving an alert that my mails could not be imported. Why?
Emails need to be in the RFC specified format to be imported successfully. If there are any non-standard emails, those emails will not be imported to Zoho Mail.
Can I upload a PST file to migrate?
We have a PST Migration tool, using which you can migrate your emails from PST to Zoho Inbox. Apart from Email, you can also migrate your calendar and contacts in your PST to Zoho Calendar and Zoho Contacts respectively. You can download the tool ...
How long should I wait, before I get the imported emails in my mailbox?
After a successful import of the files, it will take at least an hour of time for the emails to be populated in your Inbox.
What is the format supported?
You can either import the .eml file directly or zip a bunch of .eml files together and upload the zip file. The individual eml files cannot exceed 10 MB and the total size of the zip file cannot exceed 200MB.
Can I import my other email into Zoho?
If you have your emails in the .eml format, you can import the emails into your Zoho Account or the POP Accounts configured in Zoho using the Import/ Export Option. Learn more.

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