Trouble completing MFA/OTP during login?

Trouble completing MFA/OTP during login?

Issue: 

Unable to complete MFA during login due to any of the following reasons:

  • No access to MFA

  • Changed mobile device

  • OTP is sent to an older or different number

  • Old number is no longer in use

Workaround:  

If your organization has enabled MFA, contact your admin to follow the steps outlined here to disable and re-enable MFA.  

If you are the admin or using a personal plan, reach out to support@zohoaccounts.com for further assistance.