Contact Administrator | Account Recovery - Zoho Accounts

Contact organization administrator to disable MFA/reset password

You might be unable to sign in to your account due to one of the following reasons.
  1. Unable to complete multi-factor authentication (MFA) and have no recovery options configured
  2. Forgot password and unable to reset it
In such a case, you can contact your administrator to reset password or disable MFA for your account.

If you’re unable to complete multi-factor authentication (MFA)

  1. Contact your administrator to disable MFA.
  2. Note : If you’re an administrator, learn how you can disable MFA for users in the next section.
  3. After your admin disables MFA, sign in to your account.
  4. If MFA is self-configured and not enforced by your admin, you can re-enable it yourself.
    1. Go to
    2. Click Multi-factor Authentication in the left menu.
    3. Use the toggle in the top-right corner to re-enable MFA.
    4. Reconfigure your MFA modes as needed.
    If MFA is enforced by your administrator, you can't re-enable it on your own.
    1. Inform your administrator to re-enable MFA for your account.
    2. Go to
    3. Click Multi-factor Authentication in the left menu.
    4. Reconfigure your allowed MFA modes as needed.

How administrators can disable/re-enable MFA for users

To disable/re-enable MFA for your organization users, we recommend using Zoho Directory. It allows you manage your users across multiple Zoho apps from a single place. Refer to instructions below

However, if you have enforced MFA from other apps such as Zoho One, Zoho Mail, Zoho Cliq, or Zoho Vault, you can disable/re-enable MFA using them as well. The relevant help articles for these apps are listed below:

Disable MFA using Zoho Directory

  1. Administrative privileges in your organization.
  2. A Zoho Directory account. You can sign up for free.
  3. The apps (the user is part of) added to Zoho Directory. To add an app:
    1. Go to Zoho Directory, then click Admin Panel.
    2. Click Apps in the left menu, then click Add Application.
    3. Search and find the app, then click Add.
    4. The existing accounts and users in the app will be shown. Select the account, click Next, then click Yes, Add.
For users who configured MFA themselves:
  1. Go to Zoho Directory, then click Admin Panel.
  2. Click Users in the left menu, then select the checkbox next to the user.
  3. Click Disable MFA at the top.
  4. Enter your password, then click Disable.
You can't re-enable MFA for these users. They will have to re-enable it themselves from

For users who are enforced to use MFA:
  1. Go to Zoho Directory, then click Admin Panel.
  2. Click Users in the left menu, then click on the user.
  3. Go to the Security Policies tab, then use the toggle to disable/re-enable MFA.

If you forgot your password

  1. Contact your administrator to reset the password.
  2. Note: If you’re an administrator, learn how you can reset passwords for users in the next section.
  3. After your admin resets the password, they will provide you with a new password (either via email or another medium). Sign in to your account with this new password.
  4. Your admin may also force you to set a new password right after you sign in. If you’re prompted, set a new password. If not, go to, then change your password.

How administrators can reset password for users

Organization admins can reset password for users using the following apps. For instructions on how to do so, click on the respective app name.
  1. Zoho Directory (Recommended for admins who want to manage users across apps from a single place)
  2. Zoho One
  3. Zoho Mail
  4. Zoho Cliq

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                                You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                    Manage your brands on social media

                                      Zoho Desk Resources

                                      • Desk Community Learning Series

                                      • Digest

                                      • Functions

                                      • Meetups

                                      • Kbase

                                      • Resources

                                      • Glossary

                                      • Desk Marketplace

                                      • MVP Corner

                                      • Word of the Day

                                        Zoho Marketing Automation

                                          Zoho Sheet Resources


                                              Zoho Forms Resources

                                                Secure your business
                                                communication with Zoho Mail

                                                Mail on the move with
                                                Zoho Mail mobile application

                                                  Stay on top of your schedule
                                                  at all times

                                                  Carry your calendar with you
                                                  Anytime, anywhere

                                                        Zoho Sign Resources

                                                          Sign, Paperless!

                                                          Sign and send business documents on the go!

                                                          Get Started Now

                                                                  Zoho TeamInbox Resources

                                                                          Zoho DataPrep Resources

                                                                            Zoho DataPrep Demo

                                                                            Get a personalized demo or POC

                                                                            REGISTER NOW

                                                                              Design. Discuss. Deliver.

                                                                              Create visually engaging stories with Zoho Show.

                                                                              Get Started Now

                                                                                            You are currently viewing the help articles of Sprints 1.0. If you are a user of 2.0, please refer here.

                                                                                            You are currently viewing the help articles of Sprints 2.0. If you are a user of 1.0, please refer here.

                                                                                                  • Related Articles

                                                                                                  • How to reset password

                                                                                                    Note If you still remember your password and only wants to change it, follow the instructions to change password. This article explains the steps to reset a forgotten password. Prerequisites Access to a recovery email address or mobile number ...
                                                                                                  • Recover your Zoho account

                                                                                                    If you can't sign in to your Zoho account due to issues with your password or MFA, you can try to recover your account on your own using the instructions given below. Select how you sign in to your Zoho account to proceed: I'm signing in using only a ...
                                                                                                  • How do I delete an MFA mode in my account?

                                                                                                    MFA modes can be either set by you for your Zoho account, or enforced by your admin if you are part of an organization. If an MFA mode is set by you, you will see a toggle option at the top-right corner next to MFA Modes in the Multi-Factor ...
                                                                                                  • Adding recovery options for your account

                                                                                                    There are some situations where you might get locked out of your account, such as below: You forgot your account password Someone else gained access to your account maliciously and changed the password. In these situations, you will be able to reset ...
                                                                                                  • How to reset password if I cannot verify my identity

                                                                                                    If you are an organization user: Contact your organization admin and ask them to reset your account password. Your admin will reset your password and provide instructions on how to proceed. If you are a personal user or an organization admin: Contact ...
                                                                                                    Wherever you are is as good as
                                                                                                    your workplace



                                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                      CRM Tips

                                                                                                      Make the most of Zoho CRM with these useful tips.

                                                                                                        Zoho Show Resources