Trouble completing MFA/OTP during login?

Issue:

Unable to complete MFA during login due to any of the following reasons:

No access to MFA
Changed mobile device
OTP is sent to an older or different number
Old number is no longer in use

Workaround:

If your organization has enabled MFA, contact your admin to follow the steps outlined here to disable and re-enable MFA.

If you are the admin or using a personal plan, reach out to support@zohoaccounts.com for further assistance.

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