How to update subscription type of existing contacts via import?
You may know that you can import contacts into your Zoho Marketing Automation account by either uploading a csv file from your computer or choosing the file from a cloud service. During this import process, you can also change the subscription type of your existing contacts. For that, you must ensure that the file you're importing also has data of the existing contacts.
Consider you have 500 contacts in your import file, out of which
200 contacts are already present in your Zoho Marketing Automation
account. But for these 200 contacts, you want to change the subscription
type from Non-marketing to Marketing. In such scenarios, instead of
updating the subscription type of these contacts manually, you can do it
during the import thereby providing you a faster and smoother process.
After you've chosen the file for import either from your computer or
from a cloud service, you can tick the Update subscription type for existing contacts checkbox.
Once
the import process is completed, the existing subscription type for
those 200 contacts will be overwritten.