Managing Devices - Devices - Overview | Admin Guide - Zoho One

Devices in Zoho One - Overview

In Zoho One, devices are classified based on their:
  1. Enrollment method
  2. Enrollment status
  3. Management status

Based on enrollment method

BYOD devices

Bring Your Own Device (BYOD) devices are the personal devices of users that are enrolled in Zoho One through BYOD enrollment . In this case, a work profile will be created on the device, and you will have control only over this profile. You can impose policies and restrictions for the work profile, but not across the entire device.
Work profile

Corporate devices

Company-owned devices that are enrolled through any of the corporate enrollment methods are called Corporate devices . In this case, you can have complete control over the devices.

Following table presents the terms used in Android Enterprise and Apple that are equivalent to the ones used in Zoho One:
Zoho One
Android Enterprise
Profile owner
Device owner (fully managed)

For devices, you can perform certain security-actions to protect the data on them. You can view the allowed actions for BYOD and corporate devices in the Device-security actions page.

Legacy devices

Legacy devices are the devices that can be managed by an MDM solution only using an old Android feature called Device Admin . In Zoho One, the following devices will be enrolled as legacy devices:
  1. Devices running Android versions below 5.0
  2. Samsung devices with Knox versions below 3.4, and enrolled via self-enrollment method
Devices which are enrolled as legacy devices have the following disadvantages:
  1. No distinction of BYOD (Profile owner) and Corporate (Device owner) device as in Android Enterprise
  2. Installation of apps from the Play store requires a personal Google account
  3. Device Admin was deprecated from Android version 9.0, which may cause trouble during OS updates

Based on enrollment status

Staged devices

Devices that are enrolled through corporate enrollment, but not assigned to users, appear as Staged devices. You can assign these devices to users to make them as Active devices.

Enrollment pending devices

Devices that are yet to be enrolled by users after the enrollment invite is shared through BYOD enrollment appear as Enrollment pending devices. They become Active after the users accept the invitation and enroll them. If a user hasn't accepted the invitation, you can resend it or delete it.

Active devices

Devices which are enrolled and then assigned to users are called Active devices. The devices can only be managed by Zoho One once they become active. You can activate corporate devices by assigning them to users .

Based on management status

Managed devices

Devices that are enrolled (either BYOD or corporate) and under the management of Zoho One are called managed devices. Zoho One communicates with these devices at regular intervals and gathers information from them. For managed devices, you can:
  1. View device information
  2. Associate policies
  3. Distribute apps
  4. Perform security actions
  5. Re-assign users
Info: Zoho One contacts the managed devices once a day to check for their availability, even when there is no command to be executed. If any device remains unresponsive, it signifies that the device has lost contact with Zoho One.
By default, if no response is received from a device for more than 7 days, the device will be marked inactive. You can edit this duration in Enrollment settings page.

Unmanaged devices

The Manage Engine MDM app or a profile must be present on the device to be managed by Zoho One. If a user removes the ME MDM app or the associated profile from the device, it becomes unmanaged.
If the devices are enrolled using any of the corporate enrollment methods (except Apple Configurator enrollment), the users are restricted from unmanaging their devices by default.
If the devices are enrolled through BYOD enrollment or Apple Configurator, you cannot restrict users from unmanaging their devices. Instead, you can configure settings to receive a notification when a user unmanages their device.

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