Groups - Mail Settings | Admin Guide - Zoho One

Configure mail settings for a group

Create a group email address

Once you create a group email address, the task of sending emails to separate users is simplified as you can send a single mail to the group email address instead. To create a group email address, you need to have verified your domain. Learn how to verify a domain here.

In the mobile application:

For iOS devices:

  1. Open the Zoho One app on your mobile device, then tap  in the bottom-right corner.
  2. Tap GROUPS, tap on the group for which you want to create an email address.
  3. Tap in the top-right corner, then tap Manage Email.
  4. If you're adding the group's first email address:
    1. Tap ADD EMAIL, then enter the email address.
    2. Tap Add.
  5. Otherwise:
    1. Tap Add Email Addresses, then enter an email address.
    2. Tap Add.

For Android devices:

  1. Open the Zoho One app on your mobile device.
  2. Tap in the bottom-right corner, then tap Groups.
  3. Tap on the group for which you want to create an email address.
  4. Tap in the top-right corner, then tap Manage Email.
  5. If you're adding the group's first email address:
    1. Tap Add Email, then enter the email address.
    2. Tap ADD.
  6. Otherwise:
    1. Tap , then enter an email address.
    2. Tap ADD.

In the web application:

  1. Sign in to the Zoho One, then tap Directory in the left navigation menu.
  2. Go to Groups, then click the group you need.
  3. Click Manage Email Address, then enter an email address. Note: 
    1.  Manage Email Address will be available only when you have added Zoho Mail.
    2. Only email addresses belonging to mail hosting-enabled domains can be added as group email aliases.
  4. Click Add.
Once you have added a group email address, you will be able to see new tabs to configure your email settings.

Manage email notifications

  1. Sign in to the Zoho One, then tap Directory in the left navigation menu.
  2. Go to Groups, then click the group you need.
  3. Click Notifications.
  4. Enable or disable notifications for:
    1. When an email sent from the group alias is held for approval.
    2. When an email is approved or rejected to be sent from the group alias.
    3. When new members are added or removed from the group.
  5. Click Update.

Manage spam filtering

  1. Sign in to the Zoho One, then tap Directory in the left navigation menu.
  2. Go to Groups, then click the group you need.
  3. Click , then click Antispam.
  4. Choose a method to filter spam by:
    1. Whitelisted Email: Only emails coming from the added email addresses will be allowed.
    2. Whitelisted Domain: Only emails coming from the added domains will be allowed.
    3. Blacklisted Email: All emails except the ones coming from the added email addresses will be allowed.
    4. Blacklisted Domain: All emails except the ones coming from the added domains will be allowed.
  5. Click , add email addresses or domains, then click Add.
 

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION








                                You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                    Manage your brands on social media

                                      Zoho Desk Resources

                                      • Desk Community Learning Series


                                      • Digest


                                      • Functions


                                      • Meetups


                                      • Kbase


                                      • Resources


                                      • Glossary


                                      • Desk Marketplace


                                      • MVP Corner


                                      • Word of the Day


                                        Zoho Marketing Automation

                                          Zoho Sheet Resources

                                           

                                              Zoho Forms Resources


                                                Secure your business
                                                communication with Zoho Mail


                                                Mail on the move with
                                                Zoho Mail mobile application

                                                  Stay on top of your schedule
                                                  at all times


                                                  Carry your calendar with you
                                                  Anytime, anywhere




                                                        Zoho Sign Resources

                                                          Sign, Paperless!

                                                          Sign and send business documents on the go!

                                                          Get Started Now




                                                                  Zoho TeamInbox Resources



                                                                          Zoho DataPrep Resources



                                                                            Zoho DataPrep Demo

                                                                            Get a personalized demo or POC

                                                                            REGISTER NOW


                                                                              Design. Discuss. Deliver.

                                                                              Create visually engaging stories with Zoho Show.

                                                                              Get Started Now









                                                                                                  • Related Articles

                                                                                                  • Configure mail settings for a single user

                                                                                                    Mail Settings lets you configure the mailbox privileges of a user. It also lets you set up email policies, mail forwarding, and out-of-office replies. To configure mail settings for a user: Sign in to Zoho One , then click Directory in the left menu. ...
                                                                                                  • Enable mail hosting

                                                                                                    If you are an existing Zoho Mail user, you can add the Mail app to Zoho One. When you add Zoho Mail, the domains that you have added there will be mapped with Zoho One along with the user's mailboxes. When you add new users, you can provide them with ...
                                                                                                  • Manage notifications

                                                                                                    Prerequisite: The Sync Tool must have been installed and run at least once. Open the Sync Tool. Go to Settings, then click Enable Email Notifications. Fill in all the fields. Click Send test mail to make sure the configuration works. Click Save.
                                                                                                  • Add collaboration group

                                                                                                    In the mobile application: For iOS devices: Open the Zoho One app on your mobile device, then tap in the bottom right corner. Tap at the bottom, then tap CREATE GROUP. Tap Collaboration Group, then enter the Group name, Group email, and Group ...
                                                                                                  • Assign app to group

                                                                                                    Sign in to Zoho One , then click Directory in the left menu. Go to Applications, then click the app you need to assign. Click Assign Users, then go to the Group tab. Find and select the group. Configure the condition to apply to All Users, then set ...
                                                                                                    Wherever you are is as good as
                                                                                                    your workplace

                                                                                                      Resources

                                                                                                      Videos

                                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                      eBooks

                                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                      Webinars

                                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                      CRM Tips

                                                                                                      Make the most of Zoho CRM with these useful tips.



                                                                                                        Zoho Show Resources