Telephony - Regulatory Details | Admin Guide - Zoho One

Regulatory details

You must adhere to the applicable local regulations to purchase and use phone numbers from Argentina, Australia, Belgium, Columbia, France, Grenada, Greece, Japan, Mexico, New Zealand, Romania, Slovakia, South Africa, Switzerland, and Vietnam.

Some countries may require proof of information based on the number and usage type. If needed, our support team will contact you to collect it.

To create a new regulatory detail:
  1. Click Create New Regulatory Details in the Regulatory Details field of the Buy a Number pop-up, then choose Individual or Business based on how you plan to use the number.
  2. Note: The fields you need to enter will differ based on your country and number type.
  3. Once you've entered the details, click Send For Approval to start the verification process.

  4. Note: You will only be able to purchase a phone number after the regulatory approval is completed. The approval takes around a week.

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