Troubleshooting - Organization | Admin Guide - Zoho One

You cannot edit the service admin. There needs to be at least one service admin in the app.

Description

You may encounter this error when you try to edit the role of the owner of the following Zoho app
  1. Analytics
  2. Assist
  3. Sites
For ease of understanding, let's assume that X refers to one of the above-mentioned apps.

Reason

The following flow will result in the above message being displayed.
  1. Sign in to Zoho One, then click Directory in the left menu.
  2. Click Applications, then click X.
  3. Under Members, hover over the owner of the app.
  4. Click Edit.
The message gets displayed since X requires a dedicated app owner who holds special privileges in the app and any attempt at directly editing the owner's role will result in an error.

Solution

Instead of editing the role of the current owner of the app directly, follow the below steps to change the owner:
  1. Sign in to Zoho One, then click Directory in the left menu.
  2. Click Applications, then click the app whose owner you want to change.
  3. Click Change Owner, then choose the new owner of the app.
  4. Click Change.
 Once the new owner has been assigned to X, you can assign any other role to the previous owner.
By default, the previous owner will become a normal user without any special privileges. 

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now






                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media


                                                              • Desk Community Learning Series


                                                              • Digest


                                                              • Functions


                                                              • Meetups


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner


                                                              • Word of the Day


                                                              • Ask the Experts


                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • At least one administrator is required in {app name}

                                                                                                                          Description You may encounter this error when you are trying to deactivate a user. Reason This error will occur because of the following reasons: The user is the only service admin in an app: Most apps in Zoho One must have at least one service ...
                                                                                                                        • Edit role

                                                                                                                          Prerequisites Roles required to perform this action: Organization Owner or Organization Admin Edit Role Sign in to Zoho One, then click Directory in the left menu. Go to Admins, then click Roles next to the Admins tab in the top. Click on the role ...
                                                                                                                        • Change app owner

                                                                                                                          Sign in to Zoho One, then click Directory in the left menu. Go to Applications, then click the required app. To transfer ownership of applications like Creator, Commerce, and Analytics, please contact support@zohoone.com, as they require backend ...
                                                                                                                        • Add service admin

                                                                                                                          In the mobile application: For iOS devices: Open the Zoho One app on your mobile device. Tap in the bottom-right corner, then tap Applications. Tap on the required app, then tap Add under ADMINS. Tap on the user you want to add as an admin, then tap ...
                                                                                                                        • Manage roles for an admin

                                                                                                                          You can edit the role details for any admin, except for the organization owner. Prerequisites Role required to perform this action: Organization Owner or Organization Admin Manage roles for an admin Sign in to Zoho One, then click Directory in the ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources