You cannot edit the service admin. There needs to be at least one service admin in the app.
Description
You may encounter this error when you try to edit the role of the owner of the following Zoho app
- Analytics
- Assist
- Sites
For ease of understanding, let's assume that X refers to one of the above-mentioned apps.
Prerequisites
Role that requires to perform the action:
- Organization Owner
- Organization Admin
Spaces UI
Unified UI
Spaces UI
Reason
The following flow will result in the above message being displayed.
- Sign in to Zoho One, then click
on the top right corner.
- Click Applications, then click X.
- Under Members, hover over the owner of the app.
- Click Edit.
The message gets displayed since X requires a dedicated
app owner who holds special privileges in the app and any attempt at
directly editing the owner's role will result in an error.
Solution
Instead of editing the role of the current owner of the app directly, follow the below steps to change the owner:
- Sign in to Zoho One, then click Directory in the left menu.
- Click Applications, then click the app whose owner you want to change.
- Click Change Owner, then choose the new owner of the app.
- Click Change.
Once the new owner has been assigned to X, you can assign any other role to the previous owner.
By default, the previous owner will become a normal user without any special privileges.
Unified UI
Reason
The following flow will result in the above message being displayed.
- Sign in to Zoho One, then click Directory in the left menu.
- Click Applications, then click X.
- Under Members, hover over the owner of the app.
- Click Edit.
The message gets displayed since X requires a dedicated app owner who holds special privileges in the app and any attempt at directly editing the owner's role will result in an error.
Solution
Instead of editing the role of the current owner of the app directly, follow the below steps to change the owner:
- Sign in to Zoho One, then click Directory in the left menu.
- Click Applications, then click the app whose owner you want to change.
- Click Change Owner, then choose the new owner of the app.
- Click Change.
Once the new owner has been assigned to X, you can assign any other role to the previous owner.
Note: By default, the previous owner will become a normal user without any special privileges.
Related errors
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Centralize Knowledge. Transform Learning.
All-in-one knowledge management and training platform for your employees and customers.
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Service Admins
Introduction Service admins are users who manage all activities in their assigned apps. Depending on the permissions for each app in Zoho One, you can configure one or more service admins for an app from the admin panel. Who can be assigned as ...App Admin and App Member in Zoho Creator (Zoho One)
In Zoho One, each user added to a Zoho Creator custom application is assigned as either an App Admin or an App Member. These assignments determine how the user can interact with and manage that application. Both apply only to the selected application ...Assign service admin
Prerequisites Organization Owner Organization Admin iOS Open the Zoho One Admin app on your mobile device. Tap in the bottom-right corner, then tap Applications. Tap on the required app, then tap Add under ADMINS. Tap on the user you want to add as ...Edit role
Prerequisites Roles required to perform this action: Organization Owner Organization Admin The steps to edit role vary between the three User Interface supported in Zoho One. Select the UI you use from the tabs below and proceed with the steps that ...At least one administrator is required in {app name}
Description You may encounter this error when you are trying to deactivate a user. Reason This error will occur because of the following reasons: The user is the only service admin in an app: Most apps in Zoho One must have at least one service ...
New to Zoho LandingPage?
Zoho LandingPage Resources