Unable to sync user details in Zoho One
Description:
You may encounter this situation when editing a user's information in Zoho One's Directory when the user is already a part of a Zoho app (such as Zoho People or Zoho Expense), and want the field information entered in Zoho One's Directory to sync with the individual app.
Reason:
Syncing user information entered in Zoho One's Directory with individual apps is not supported for now.
However, information entered in the Applications Settings pop-up of individual apps will be synced with the app.
Solution:
You can still see some of the details reflect on the services when you try to do the following steps:
- Sign in to Zoho One, then click Directory in the left menu.
- Go to Applications, then click on the app you want to change the settings for.
- Hover over the app, then click Edit.
- Make the changes, then click Update.