Edit application settings

Each Zoho One app has specific application settings. You can use these settings to define the role of a user and the permissions they have within an app. These settings vary with each app and may include:

Role
Profile
Department/Team/Brand
Department role/Team role/Brand role
Chat access

For example:

In Zoho Workdrive, you can only select the role of a user.

In Zoho Desk, you can select the role of a user and the department in which they should be part of.

In Zoho People, you can configure more settings: role, location, designation, and department.

You can configure these settings when you assign an app to a user. You can also edit these settings later. When setting up conditional assignment for an app, condition priority influences these settings.

Single value fields vs. Multiple value fields

There are two types of application settings:

Single value fields
Multiple value fields

Single value fields can only have one value. For example, consider Role in Zoho Desk: The role of a user can only be either Admin, Agent, or Light agent.

Multiple value fields can have more than one value. For example, consider Department in Zoho Desk: A user can be assigned more than one department during app assignment.

During conditional assignment, condition priority decides the applications settings based on these types.

Steps to edit application settings

Sign in to Zoho One, then click Directory in the left menu.
Go to Applications, then click on the app you want to change the settings for.
Hover over the user, then click Edit.
Make the changes, then click Update.

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