Survey Reports
Survey reports in Zoho People contains graphs and other important figures that can provide useful insights. Once the survey is completed, you can analyze the responses received from your employees through survey reports and use them to improve your workplace environment and employee satisfaction levels.
eNPS Survey Reports
- From home page, click Employee Engagement > eNPS tab.
- Click the drop down and select Completed from the list.
A list of completed survey displayed.
You can also view the report of an Ongoing survey to monitor participation levels.
- Click on the survey for which you need to view the report.
The survey summary are listed on the details tab. - Click Reports tab to view survey reports.
- Use the time range drop-down for surveys with a repeat schedule to view the reports of a specific time period.
- Overall eNPS score, average score, and response rate of each survey is given.
- The reports also show the eNPS distribution in terms of promoters, passives and detractors.
- Repeated surveys come with a quarterly, monthly, or annual trend report (based on the set frequency) that show how many employees have responded across time.
- The rating distribution graph displays the number of responses against each score.
- The key highlights section gives a quick snapshot of the highest promoters and retractors of each entity.
- Distribution of scores based on various entities such as location, department, designation and role can be obtained. Use the drop-down in the top-right corner to select the required entity. Detailed contribution of each entity and their contribution towards the overall score can be viewed by clicking on the specific entity's response rate.
- Comments and scores provided by respondents in survey are displayed in the comments section to identify popular keywords to understand key indicators, helping to gauge overall sentiment and identify areas for improvement.
Engagement Survey Reports
To view Engagement Survey reports:
- From home page, click Employee Engagement > Engagement Survey tab.
- Click the drop down and select Completed from the list.
A list of completed survey displayed. - Click on the survey for which you need to view the report.
The survey summary are listed on the details tab. - Click Reports tab to view survey reports.
- The overall statistics section tells you the total number of employees this survey was rolled out for, how many among them completed, are in-progress and have not yet taken the survey.The overall response rate to this survey, the average rating given through star rating questions (if any) and average eNPS score given through eNPS type questions (if any) will also be shown here.
- The next section of the reports section is divided into three tabs
- The questions summary tab lists the details of each question, provides graphical representations and a tabular section with the distribution of responses as a count and percentage. The overall rating for that question is also given below each question, Click View Detailed Report to get report insights on each question.
- The insights tab provides analysis based on metrics (if chosen), keywords and comments. Comments are classified under Type as either positive, neutral or negative using Zia AI powered sentiment analysis.
- The respondent info tab provides details of each respondent such as the device they used and the total time spent completing the survey. A complete list of their responses to each question is also given in this tab, you can choose the required responded form the dropdown to view their report.
Actions in reports
- Clone: Lets you recreate the same survey. You can adjust the cloned survey to fit your needs and then publish it.
- Share Report: Share the report with any of your employees.
- Export Report: Export the survey report in CSV, XLS, XLSX, and PDF formats.
- Print Report: Print the report to obtain a hard copy or save it as a PDF.
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